The Orange Water and Sewer Authority (OWASA) in North Carolina is set to install 22,000 meters of advanced meter infrastructure (AMI), allowing the agency to “streamline processes and better respond to customer inquiries and service requests.”
Mueller Systems’ Mi.Net AMI has been chosen as the system for the new project. It will enable OWASA to access water meter information in real time.
“The ability to quickly and accurately gather water network data, understand the analytics and respond to our customers’ requests will be transformational in how we conduct daily business,” said Todd Taylor, General Manager of Operations, OWASA.
A public, non-profit agency, OWASA has been providing water, sewer and reclaimed water services to Carrboro-Chapel Hill community including the University of North Carolina at Chapel Hill since 1977. As part of the AMI system launch, OWASA will launch a data portal for end users that can be accessed via a personal computer or mobile app.
“Ultimately, a customer portal where customers and staff can view detailed meter data will allow us to more efficiently and conveniently partner with our customers in the stewardship of our water resources,” said Mary Tiger, Sustainability Manager, OWASA.
“We are proud to be the AMI system provider of choice for OWASA and to help enhance the service experience for their customers,” said Hassan Ali, vice president and general manager of Mueller Systems. “The Mi.Net system offers a scalable AMI platform that is open standards based and provides utilities with multiple technology options as they evolve their smart water programs.”
The Mi.Net system uses a wireless network to link service connections, distributions sensors and control devices to enable real time access to water network data. This intelligence enables both the utility and its customers to identify and solve issues before they can escalate, facilitating the better management of water resources.
“AMI technology is central to the modernisation of water delivery, and we strive to be a leader in our service standards and efficiency,” added Taylor.
Mueller Systems is a subsidary of Mueller Water Products.