Leading global water technology company Xylem Water Solutions has invested in a European Centre of Excellence (CoE) based at its UK facility in Axminster.
The Axminster CoE will be the centre of Xylem’s original equipment manufacturer (OEM) innovation, expanding the group’s current offering through customised “plug and play” solutions range.
The Axminster CoE will have a focussed team of experts with decades of experience in understanding its customers’ specific requirements and providing added-value bespoke products.
This new development will take Xylem’s customer support to the next level in terms of the customisation of solutions, based on each customer’s requirements, all configured and shipped within expedited timescales to give a true partnership experience.
Paul Winnett, Xylem’s general manager, OEM and building services, said: “Our Axminster facility is committed to meeting customer demand and consistently delivers high quality, efficient products and best-in-class service.
“We are delighted it is now recognised as a Centre of Excellence which enables Xylem to increase its high performance and high engagement with customers.
“Customers can make significant efficiency gains and cost savings by outsourcing their processes to Xylem - what could take seven to14 days in a factory, or at their own facilities, Xylem can now turn around and ship within one to two days.
“This is even more important in these extraordinary times, where building owners, including hospitals, NHS facilities and care homes, need to have confidence in critical systems. The ability for products to be shipped the same day in an emergency, dramatically reduces the downtime of facilities, which can be vital.”
Xylem’s Axminster CoE will enable full local assembly and a dedicated team of engineers who will work on prototypes and, when approved, full production models.
Specialist facilities will ensure all OEM configured products are fully tested whilst qualified technical engineers will be dedicated to OEM quoting, including drawings, specifications, order entry and constructing Bills of materials. Xylem’s internal sales team, highly skilled in managing complex OEM call of orders, will ensure just in time models run by OEM’s run smoothly to maximise production capacity for customer.
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