Rotating equipment solutions provider John Crane, in partnership with Khanh Linh Equipment and Engineering, has opened a wet seals service centre in Ho Chi Minh City in Vietnam.
For almost 12 years, Khanh Linh, which acts as John Crane’s local distributor, has provided a range of products and services to oil and gas customers in the region. The service centre is part of John Crane’s plans to continue investing in its network of global service centres.
The facility in Ho Chi Minh, which is located near Vietnam’s oil and gas and fertiliser hub, will offer John Crane the resources to provide additional capabilities for its increasing customer needs, including aftermarket support, quick turnaround service and downtime cost reduction.
“John Crane has been supporting customers in Vietnam for more than 25 years,” said Raj Mane, general manager for Singapore, Vietnam, Philippines, Brunei and Myanmar. “Our continuous investment in local capabilities, along with the request from customers for increased local support with a higher level of technology and service differentiation, clearly marked our strategy to commit to this investment.”
Additional capabilities offered at the new centre include customer training, repair and testing of wet seals, local expertise, as well as seal installation and commissioning support.
“The performance and functionality of our customers’ operations depend on us for a highly responsive service to increase uptime, reduce maintenance costs whenever possible and help them maintain environmentally safe operations,” added Philippe Lambert, vice-president of John Crane Asia Pacific. “As part of our commitment to them, we are making it our mission to strengthen our service capabilities around the world and strategically build out our strong global footprint of more than 200 facilities.”
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