AUMA Actuators has successfully extended its service level agreement (SLA) with Anglian Water until 2028.
AUMA UK and Anglian Water worked in partnership to develop and deploy a new and unique process to service, maintain and replace a range of actuators throughout the Anglian Water region.
This extended SLA continues to provide Anglian Water with access to AUMA’s unique ‘rapid response’ service to replace both AUMA and other manufacturers’ equipment, as well as a ‘replacement in advance’ for critical actuators.
Cliff Marriner, head of integrated maintenance engineering, Anglian Water Services, said: “Speed of response is essential to our operations. Given current global supply issues, AUMA’s ability to source and supply locally is a major benefit to us.
“They have been proactive in their approach which has helped us deliver our service to our customers. They have also introduced a number of added value innovations that demonstrate a willingness to go the extra mile for our benefit.”
AUMA’s extensive range of high performance actuators is designed using a modular approach to actuator components. Actuators can be quickly combined to provide a bespoke actuator assembly constructed to the exact requirements of applications.
Paul Hopkins, AUMA UK’s managing director, added: “We have worked closely with Anglian Water over a number of years now to refine and shape the service we are able to offer, creating the SLA that we have been able to put in place as part of our supply contract with them.
“This collaborative approach has enabled us to shape our service to closely match the needs of Anglian Water. We have also introduced a number of innovations - from reducing our environmental impact through the use of sustainable packaging, to improving health and safety by reducing time on site undertaking repairs.”
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