Thames Water has reached a significant milestone in its smart metering journey - surpassing more than 1 million installations across its region.
It is the largest smart meter rollout in the UK, with installations currently taking place across London, Swindon and Oxford, with a further 78,000 fittings planned throughout 2024. Around 45,000 installations will be focused across the Thames Valley where demand continues to increase, while 33,000 smart meters will be deployed in London.
On average, Thames Water’s metered customers tend to use 12% less water and the company has already seen 17,000 customers choose to move onto a meter this year.
Mark Cooper, head of metering at Thames Water, said: “We’re committed to helping our customers use water wisely and our smart meters have been fundamental in reducing leaks and helping consumers to cut both their water and energy use, and reducing bills in the process.
“The near real-time data has given us insights into our customers’ water use, revealing when and where our customers’ use of water is changing. We’ve been able to adapt our plans and in 2024 we’ll be focusing our rollout efforts across the Thames Valley and Home Counties.”
Cath Jones, head of company engagement at the Consumer Council for Water (CCW), said: “Metering is not only empowering more people to save money but also helping households to become more aware of how they can easily reduce their use of water and support wider efforts to protect our natural resources.”
The technology used in the smart meters is also playing a critical role in reducing leakage, providing the company and its customers with near real-time data providing up to 24 reads a day, compared to traditional meters which are read just twice a year.
Thames Water reaches smart meter milestone
