Hunter Water is a state-owned corporation (SOC) providing drinking water, wastewater, and recycled water services to almost 600,000 people in the Lower Hunter region, north of Sydney, Australia.
From its earliest days in the 1880s, Hunter Water, like the region it serves, has grown greatly. Today, it manages more than AU$2.5 billion (€1.6 billion) worth of infrastructure, including 10,000 km of water and sewer mains.
The utility notes that it is constantly looking for new ways to provide great services, enable good development and be a thought leader.
Clear goals for transformation
In 2016, Hunter Water developed a new long-term strategy to improve management of infrastructure, enhance customer experience, reduce water losses and become a more resilient organisation. As part of this strategy, in 2018 Hunter Water selected TaKaDu Central Event Management (CEM) system to monitor and assist with reduction of water losses in the area.
As Hunter Water forged ahead with its long-term strategic programme, including integrating the TaKaDu solution, the utility understood that it needed to adapt its...
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