Water utilities are steadily replacing legacy IT systems with software-as-a-service applications as confidence in data security builds. Alan Cunningham, subject matter expert at technology provider Ovarro, discussed the latest developments with Fluid Handling International Magazine.
What is software-as-a-service and where does it fit in with water?
Software-as-a-Service (SaaS) applications are cloud-based programs and associated operating instructions that can be accessed via any device with an internet connection, as opposed to a software product that is entirely installed on a device or network.
A technology such as Google Docs, where documents are stored on a cloud server, is one example that many will be familiar with. There may be a small local installation required, for example a mobile app, but data and access are largely managed by the supplier on their systems. Water companies have traditionally used software products, for example billing systems, installed on their networks. This creates several challenges; in particular, it is difficult to install security updates or other upgrades and it is generally harder for suppliers to support...
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