A water sector business has signed an innovative five-year partnership to help keep Yorkshire Water’s customers connected during unforeseen events.
Interruptions to the normal supply of water from the tap – which could be caused by burst pipes, unexpected asset failures, or planned maintenance – can have a significant impact on households and businesses.
In an effort to mitigate interruptions to supply and ensure households and businesses always have a supply of clean water, Yorkshire Water has pioneered a landmark partnership with the UK’s leading alternative water supply (AWS) specialist.
Water Direct stands prepared to deliver significant quantities of drinking water where it is needed during emergencies, or when planned maintenance works could impact supplies to customers.
Tom Carter, manager of emergency preparedness & response at Yorkshire Water, said: “Our customers rely on us to provide safe water for their homes and businesses, and this industry-leading partnership is key in helping us to keep Yorkshire’s water flowing and give them peace of mind that they’ll be able to access water if incidents occur.”
Adam Johnson, CEO at Water Direct, added: “Yorkshire Water must be commended for being trailblazers in emergency response. We are extremely proud to be their partner in this exciting venture.”
In what sets a new industry standard, Water Direct will guarantee that a first-response team and water tanker will be on-site for Yorkshire Water to support its affected customers within 90 minutes of an incident. If required, they also have the capability to rapidly scale their response with additional tankers on standby.
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